Privacy Policy

Last updated: April 25, 2026

This Privacy Policy describes how 8Scale, Inc. ("8Scale", "we", "us", or "our") collects, uses, and shares your personal information when you use our website, APIs, and related services (collectively, the "Services").

1. Information We Collect

Information You Provide

  • Account information: name, email address, and authentication credentials when you create an account
  • Payment information: billing details processed through our third-party payment provider (Stripe)
  • Content: prompts, inputs, and other data you submit to the Services for processing
  • Communications: information you provide when you contact us for support or feedback

Information Collected Automatically

  • Usage data: API requests, response times, error rates, and feature usage
  • Device information: browser type, operating system, and device identifiers
  • Log data: IP address, access times, pages viewed, and referring URLs
  • Cookies and similar technologies: we use cookies and similar tracking technologies to operate and improve the Services

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activity
  • Detect, investigate, and prevent fraud and abuse
  • Comply with legal obligations

3. How We Share Your Information

We may share your information in the following circumstances:

  • Service providers: with third-party vendors who perform services on our behalf (payment processing, analytics, hosting)
  • Legal requirements: when required by law, regulation, legal process, or governmental request
  • Protection of rights: to protect the rights, property, and safety of 8Scale, our users, or the public
  • Business transfers: in connection with a merger, acquisition, or sale of assets

We do not sell your personal information. We do not use your content (prompts, inputs, or outputs) to train AI models.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services. API request data (inputs and outputs) is retained for up to 24 hours to enable status polling and result retrieval, after which it is automatically deleted. We may retain certain information as required by law or for legitimate business purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate personal information
  • Request deletion of your personal information
  • Object to or restrict processing of your personal information
  • Request portability of your personal information
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

7. Cookies

We use cookies and similar technologies to authenticate users, remember preferences, and analyze usage. You can control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of the Services.

8. Children's Privacy

The Services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete it promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Services after any changes constitutes your acceptance of the updated Privacy Policy.

11. Contact

If you have questions about this Privacy Policy or our data practices, please contact us at [email protected].